WARRANTY & RETURNS POLICY
At Abmedi Team, we do not just provide elite aesthetic transformations; we provide a lifetime commitment to our patients. Our comprehensive warranty and aftercare policies are designed to ensure your peace of confidence, safety, and long-term satisfaction.
I. WARRANTY POLICY
1. Our Commitment to Patient Excellence
We believe that patient satisfaction is the cornerstone of our global reputation. Following every procedure at Abmedi Team, we pledge to deliver optimal, natural-looking results that enhance both your aesthetic appearance and your quality of life.
2. Tailored Warranty Protocols
Aesthetic medicine is highly individualized. Therefore, Abmedi Team applies flexible warranty terms customized to the specific nature of each treatment—whether surgical, non-invasive, or skin rejuvenation. We ensure that your beauty is not only enhanced but meticulously maintained over time.
3. Maximum Patient Benefits
Our warranty acts as a professional bond between the practitioner and the patient. We prioritize your interests to foster a clinical environment built on transparency, trust, and exceptional care.
4. Eligibility Criteria for Warranty Services
To qualify for complimentary warranty support, patients must adhere to the following:
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Validity Period: The request must be made within the specific timeframe indicated on your Warranty Certificate.
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Post-Operative Compliance: Patients must strictly follow all post-treatment instructions provided by the Abmedi clinical team.
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Follow-up Care: Patients are required to maintain the prescribed therapy, medication schedule, and attend all scheduled follow-up appointments.
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Documentation: The original Warranty Certificate must be presented. It must be intact, with no signs of tampering, scratching, or unauthorized alterations.
Note: Abmedi Team provides 100% complimentary warranty adjustments for qualifying cases to ensure your absolute satisfaction.
5. Warranty Exclusions
Warranty coverage will be void under the following circumstances:
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The warranty period has expired.
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The Warranty Certificate is lost, damaged, or illegible.
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Complications or unsatisfactory results arise from patient negligence, failure to follow medical advice, or external trauma caused by the user.
6. Warranty Procedures
Your Warranty Certificate is more than a document; it is a testament to the quality and integrity of Abmedi Team.
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Professional Support: Patients receiving warranty care will be treated with the highest level of dedication by our specialized surgical and nursing staff.
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Consultation: For any inquiries regarding your results, please contact our Whatsapp support lines during business hours or visit our clinics directly for a physical evaluation.
II. RETURNS & EXCHANGE POLICY (Products)
1. Scope of Application
Our returns policy applies to aesthetic skincare products and medical-grade consumables purchased directly from our clinics. We accept returns for items damaged during transit or due to manufacturing defects.
2. Terms and Conditions
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Reporting Window: Issues must be reported within 12 hours of receipt.
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Exchange Period: Formal requests for exchange must be completed within 7 days of the purchase/delivery date.
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Product Condition: To be eligible, products must be returned in their original packaging with all medical seals and security tags intact.
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Limit: Each eligible product is limited to one (1) exchange only.
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Exclusions: We do not accept returns for products that are used, opened (unless defective), or beyond the 7-day eligibility window.
III. CONTACT INFORMATION
For warranty claims or product returns, please reach out to the Abmedi Team through the following official channels:
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Whatsapp: (+84)-975-142-666 | (+84)-965-825-123
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Email: info.abmedi@gmail.com
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Website: https://abmedi.com
Our Elite Clinical Locations:
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Branch 1 (Neva Elite): 87 Nguyen Khang Str, Yen Hoa, Hanoi City
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Branch 2 (Metro Elite): 56 Nguyen Khang Str, Yen Hoa, Hanoi City
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Branch 3 (Sheraton Elite): 35 Tran Quang Khai, Tan Dinh, Ho Chi Minh City
